User Testing: Generation NYC
[February 28, 2018] Generation NYC, a first-of-its-kind digital platform for New Yorkers ages 13–24. This groundbreaking “mobile first” website — accessible by phone, tablet, or computer — was designed to help young New Yorkers of all backgrounds and identities navigate the sometimes challenging waters of adolescence and young adulthood by offering tailored resources and opportunities.
— excerpt from NYC Opportunity’s Medium article.
Description
During summer 2017, in anticipation for the launch of Generation NYC, we conducted two rounds of user testing with LGBTQ teens .
Role:
Wrote protocol
facilitated research
supported with taking notes, debriefing, etc.
Synthesized findings in Google Sheets and JIRA
objective:
Test the website (usability, functionality, and bugs)
Test Content (tone, scope, relevance, and usefulness)
Test overall appeal
identify missing resources or requested features for future product development