User Testing: Generation NYC


User Testing: Generation NYC

[February 28, 2018] Generation NYC, a first-of-its-kind digital platform for New Yorkers ages 13–24. This groundbreaking “mobile first” website — accessible by phone, tablet, or computer — was designed to help young New Yorkers of all backgrounds and identities navigate the sometimes challenging waters of adolescence and young adulthood by offering tailored resources and opportunities.

— excerpt from NYC Opportunity’s Medium article.


During summer 2017, in anticipation for the launch of Generation NYC, we conducted two rounds of user testing with LGBTQ teens .


  • Wrote protocol

  • facilitated research

  • supported with taking notes, debriefing, etc.

  • Synthesized findings in Google Sheets and JIRA


  • Test the website (usability, functionality, and bugs)

  • Test Content (tone, scope, relevance, and usefulness)

  • Test overall appeal

  • identify missing resources or requested features for future product development

Research Methods: user testing / usability testing / 1-on-1 interviews